The FedEx guy arrived early on Tuesday and it was a great thing, I’d been waiting a while to get my SCUF controller back from factory repairs. I’ve tossed a few less capable controllers in the trash once they died. But when my SCUF 4PS died a natural death I sent it back to the factory for repairs.
The left triggers and L3 ceased functioning mid-Kill Confirmed and it never recovered. The very next day I expressed my controller to SCUF Gaming ATTN: Repair Department. I called the support line first to get some idea about what to expect. Repairs run about $25 to $50 US on the average and won’t be performed until they diagnose the problem. You pre-pay for the repair. The super friendly SCUF support guy also told me I’d get an email when it arrived at SCUF, and again when it was diagnosed.
A week later I finally get an email my controller arrived. It was 2-day delivery. After no word for more than a week after that, I wrote in. Scuf Gaming Support was always friendly in their replies and usually wrote back the same day. It took 17 days from when I mailed the controller for SCUF to tell me my 4PS needed a new board ($39.95). I called the same day to pay for the repair. In the end, it took about 5 weeks to get my controller repaired. I also upgraded the paddles to the new Pro Paddles. I didn’t pay any extra for this upgrade, very nice.
The repaired controller arrived in a well-padded box in the same exterior condition as when I sent it, except now it was working fine – with new paddles. Total bill was just under $60 for the repairs and shipping. You can see our 4PS SCUF review when it first arrived.
I have since had another SCUF controller repaired. This also took about four weeks to complete and the main board was replaced.
SCUF controllers have a 90-day warranty if your SCUF needs repairs you can start the process here as SCUF Gaming Support. The address is: 3970 Johns Creek Ct Suite 325 Suwanee, GA 30024